WE want you to love your purchase from Lives Of Sirens but if that’s not the case you may refer to our returns policy and instructions to help you proceed.
To assess your eligibility for a return please ensure you read the policy below carefully. If you have any questions regarding your eligibility then please message us on contact@livesofsirens so we can help.
If eligible, returns must be completed and shipped within 14 days of receipt of item.
FULL PRICED ITEMS - RETURN COSTS COVERED BY CUSTOMER IF NOT DEEMED FAULTY
NON RETURNABLE : UNLESS FAULTY
*ANY CUSTOMISED items by size and or design.
* ALL STRIDE STUDIO COLLECTION ITEMS
* ALL STANDARD SIZED, MADE TO ORDER GOWNS/ITEMS (Botanista and Vintage Gala)
FOR REASONS OF HYGIENE
*HAIRCOMBS & PINS
Due to the majority of our gowns being made to order, we NO LONGER offer a return service for change of mind or incorrect sizing selection.
We aide with selecting the correct sizing and have a near 100% fitting rate with the method we use.
YOU MUST select the size according to your BUST, WAIST and HIP measurements, NOT your usual size. This is due to the fact the gowns run at least one size smaller and the application of beading reduces stretch to around 1-2cm only.
PLEASE SEND US YOUR MEASUREMENTS AFTER CHECKOUT AND WE CAN SELECT THE BEST SIZE FOR YOU OR SEND YOU A GUIDE SHOULD YOU NEED IT.
PLEASE NOTE: GOWNS WILL NOT BE PROCESSED WITHOUT CONFIRMATION OF YOUR MEASUREMENTS!!
CHANGE OF MIND RETURNS, FROM ELIGIBLE COLLECTIONS ONLY
We can offer change of mind return (postage not covered), of our BRIDESMAIDS and FORMAL section or HEADPIECES and VEILS section, due to the lower production costs involved in making these items. Please still select your size according to CHART measurements, NOT your usual size.
INCORRECT SIZE SELECTION & CHANGE OF MIND ON MADE TO ORDER ITEMS
You may sell privately or hire out your made to order item if you change your mind or select the incorrect size. You may only receive a full refund if you change your order or change your mind if the gown has not yet entered processing. Please contact us on contact@livesofsirens to cancel your order, within 3 days if you want to avoid this dilemma.
Once production has commenced or you have received your gown, in most cases, we cannot absorb the cost to re-make the correct size all over again so offer no exchanges or returns of standard sized collections or in our STRIDE studio collection, unless faulty.
You may ONLY return or cancel your made to order gown with a re-stocking fee of 50%.
If your item is faulty or made to the incorrect measurements we will do everything to help rectify the mistake by offering a full refund, fixing the sewing error or offering an exchange.
PROCESSING YOUR RETURN
Eligible items are to be returned at the expense of the customer, within 14 days, in un worn condition and with tags attached and in unsoiled condition (this includes pet hair or smoke smells). Please pack all items carefully to avoid damage during transit back to us.
Return postage fees are non refundable and we will not be able to process items if they dont make there way back to us successfully. Please ensure you hold onto tracking details until you are notified the items have been received by Lives Of Sirens.
You will be notified via email within 2 working days of receipt of the return at our office. Please allow 7 days for a full refund or exchange.
LIVES OF SIRENS RESERVES THE RIGHT TO DENY ANY RETURN IF ITEMS ARE RETURNED USED, SOILED OR DAMAGED IN ANY WAY. ALSO ITEMS WITH ANIMAL HAIR, STRONG SMOKE ODOUR AND TAGS REMOVED ARE NOT ACCEPTABLE AND WILL NOT BE CONSIDERED FOR A REFUND AND WILL BE RETURNED TO BUYER.
IMPORTANT NOTES TO CONSIDER
Before returning an item for sizing issues you may see a solution in our sizing help section below. Small low cost alterations can be more of a viable and typical option, in dress making, than returning your item completely.
For all of our lovely customers in USA and around the world. In light of difficult and lengthy postage return times we now offer local advice on tailors, if you should need someone highlights rated in your area.
When sizing within standard sizes we strongly advise sizing up if you fall between sizes or if you believe it may be a tight fit.
SKIRT LENGTH TOO LONG - Pin hem temporarily or get a hemming at a small cost
LOOSE WAIST - You may need a waist adjustment if you size up to accommodate the larger bust
WAIST TOO SMALL- Have an elasticated zipper installed - please measure carefully to mitigate this
BUST TOO SMALL- Have the arm hole opened up by a local tailor (can be costly)